What is the Return Policy?

We take pride in designing and manufacturing quality products and want you to be completely satisfied with your purchase.

If you cancel your order before it has been shipped, there is no cancellation fee if a credit card or PayPal payment has not been made.  If a payment has been made (either as a down payment or in full), there is a 6% cancellation fee to cover processing fees and, for orders with a custom color, there is an additional 25% nonrefundable cancellation fee.

After receiving your product, if you choose to make a return, please contact us within 7 days.  If the product is in perfect condition, credit will be issued less a 25% inspection/restocking fee. If the product is received in less than perfect condition, additional fees will be accessed. Please note that we do not accept returns on tables upholstered in a custom color or a product that we agreed to modify according to a customer’s request.  For tables completed with our Rush Service, the rush fees are non-refundable.  Shipping costs are also non-refundable.

More details please check here – https://www.jincimedical.com/returns-exchanges/

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