Returns and Refunds Policy

We hope you enjoy your shopping experiences here. If you change your mind about the products you have purchased from Jinci, We Provide a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not China, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@jincimedical.com.

To start a return, you can contact us at info@jincimedical.com. Please note that all returns will need to be sent to the following warehouse address: 201, 3rd Floor, Building 12, Donghua Gardens , Dalong Street, Panyu District, Guangzhou, Guangdong, China

If your return is accepted, we’ll send you the return address with contact details, you will need to arrange the shipment and pay the shipping cost to send your package, after ship out please send us the tracking number. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not China, shipping your goods may take longer than expected.


Returns & Exchange Policy
For a return or an exchange, provided it:
It is in new condition
It is Non-artificial damage
it is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.

We take pride in designing and manufacturing quality products and want you to be completely satisfied with your purchase.

If you cancel your order before it has been shipped, there is no cancellation fee if a credit card or PayPal payment has not been made.  If a payment has been made (either as a down payment or in full), there is a 6% cancellation fee to cover processing fees and, for orders with a custom color, there is an additional 25% nonrefundable cancellation fee.

After receiving your product, if you choose to make a return, please contact us within 7 days.  After inspection of the returned item is in perfect condition, credit will be issued less a 25% inspection/restocking fee. If the product is received in less than perfect condition, additional fees will be accessed. Please note that we do not accept returns on tables upholstered in a custom color or a product that we agreed to modify according to a customer’s request.  Shipping costs are also non-refundable.

Faulty products
Please contact us within 7 days. You’ll need to let us know the order number, product name and product code. You’ll also need to include photos of the defect.
We’ll check the returned item and may also contact the engineer. If we find it to be faulty, you’ll receive a full refund including the delivery charges you pay for send back the item, or you can request a replacement.

Returning an incorrect product
While we try to be as careful as possible, mistakes do occasionally happen. If you’ve received the wrong item, please contact us within 7 days. We’ll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.

Damage caused during delivery
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Missing Item
If there is an item missing, please send us clear photos of the outer packaging, all shipping labels visible, and (if applicable) the item received. We will resend the missing items for free or offer a refund for the item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return shipping charges are paid by the buyer if the item was purchased using the free shipping method.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jincimedical.com.


Return Process:
Items sent back to us without first requesting a return will not be accepted.
Please note that if your country of residence is not China, shipping your goods may take longer than expected.
After your return is accept , Please return the package back to the following warehouse address:
Jinci Medical Team
201, 3rd Floor, Building 12, Donghua Gardens , Dalong Street, Panyu District, Guangzhou, Guangdong, China You can always contact us for any return questions at info@jincimedical.com. Phone +86 13527814952

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